Troubleshooting and Guides
Answers to the most frequently asked questions
18 articles

Written by Sam Adams, Ben Shepheard and David Collins


What are zero-cost errors?

Written by Sam Adams. Updated over a week ago
How accurate is the Recap tax report?
Why does the Recap tax report come with a disclaimer? Why should I seek the advice of an accountant?
Written by Sam Adams. Updated over a week ago
How to reclassify a transaction
Changing a transaction type to affect the taxable impact
Written by Sam Adams. Updated over a week ago
How to add import Metamask data
A guide to adding your Metamask data and interpreting Etherscan data
Written by Sam Adams. Updated over a week ago
How to use our Binance CSV statement manager without duplicating existing data
Can you use the Binance CSV upload for missing transactions after adding transactions manually?
Written by Sam Adams. Updated over a week ago
My Binance account is wrong - what do I do?
How to correct your Binance balance.
Written by Sam Adams. Updated over a week ago
Can I change my tax method?
How to change your tax approach and guidance on doing this
Written by Sam Adams. Updated over a week ago
How can I change my base currency?

Written by Sam Adams. Updated over a week ago
How to add my wallet to Recap?
Does Recap provided automated wallet support?
Written by Sam Adams. Updated over a week ago
Why is the price of my asset different on Recap?
Why is a coin a different price on your exchange and Recap?
Written by Sam Adams. Updated over a week ago
Why don't you support ABC coin?
How to add a cryptocurrency not supported by Recap
Written by Sam Adams. Updated over a week ago
My balances are incorrect - what should I do?
Find out why your balance may be wrong and how to correct it.
Written by Sam Adams. Updated over a week ago
Deposit and withdrawal conversions
Deposits and withdrawals can track implicit conversions if a sent amount or received amount is specified
Written by Ben Shepheard. Updated over a week ago
How to delete an account?

Written by Sam Adams. Updated over a week ago
What to do if I forget my recovery phrase?

Written by Sam Adams. Updated over a week ago
Why have I got an unidentified asset?
Issues with unrecognised tokens and how to correctly identify a coin
Written by Sam Adams. Updated over a week ago
How to fix a missing acquisition error?
What to do if I have missing acquisitions in Recap
Written by Sam Adams. Updated over a week ago
Additional Services: CSV Concierge & Data Review
Information about Recap's additional paid services: CSV concierge and data reviews to help users with complex dataWritten by David Collins. Updated over a week ago