Troubleshooting and Guides

Answers to the most frequently asked questions

Ben Shepheard avatar Sam Adams avatar
17 articles in this collection
Written by Ben Shepheard and Sam Adams

What are zero-cost errors?

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Written by Sam Adams
Updated over a week ago

How accurate is the Recap tax report?

Why does the Recap tax report come with a disclaimer? Why should I seek the advice of an accountant?
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Written by Sam Adams
Updated over a week ago

How to reclassify a transaction

Changing a transaction type to affect the taxable impact
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Written by Sam Adams
Updated over a week ago

How to add import Metamask data

A guide to adding your Metamask data and interpreting Etherscan data
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Written by Sam Adams
Updated over a week ago

How to use our Binance CSV statement manager without duplicating existing data

Can you use the Binance CSV upload for missing transactions after adding transactions manually?
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Written by Sam Adams
Updated over a week ago

My Binance account is wrong - what do I do?

How to correct your Binance balance.
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Written by Sam Adams
Updated over a week ago

Can I change my tax method?

How to change your tax approach and guidance on doing this
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Written by Sam Adams
Updated over a week ago

How can I change my base currency?

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Written by Sam Adams
Updated over a week ago

How to add my wallet to Recap?

Does Recap provided automated wallet support?
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Written by Sam Adams
Updated over a week ago

Why is the price of my asset different on Recap?

Why is a coin a different price on your exchange and Recap?
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Written by Sam Adams
Updated over a week ago

Why don't you support ABC coin?

How to add a cryptocurrency not supported by Recap
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Written by Sam Adams
Updated over a week ago

My balances are incorrect - what should I do?

Find out why your balance may be wrong and how to correct it.
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Written by Sam Adams
Updated over a week ago

Deposit and withdrawal conversions

Deposits and withdrawals can track implicit conversions if a sent amount or received amount is specified
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Written by Ben Shepheard
Updated over a week ago

How to delete an account?

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Written by Sam Adams
Updated over a week ago

What to do if I forget my recovery phrase?

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Written by Sam Adams
Updated over a week ago

Why have I got an unidentified asset?

Issues with unrecognised tokens and how to correctly identify a coin
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Written by Sam Adams
Updated over a week ago

How to fix a missing acquisition error?

What to do if I have missing acquisitions in Recap
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Written by Sam Adams
Updated over a week ago