Fixing Data Errors: Introduction → Unidentified Assets → Balance Differences → Failed To Value → Transaction Errors → Missing Acquisitions
What is a Transaction Error?
A Transaction Error status appears when Recap encounters a transaction type that it does not yet recognise from a connected exchange or wallet. This means the transaction could not be processed and will not be included in your tax calculations until the issue is resolved.
Common causes of transaction errors include:
The exchange has introduced a new transaction type that Recap does not yet support.
The exchange has renamed an existing transaction type without notice.
A CSV file contains transaction types that do not match the expected format.
Transaction errors are typically resolved quickly once reported, as our team adds support for new transaction types on a regular basis.
How to Report a Transaction Error
To report a transaction error, go to the Activity screen and click on the affected transaction. On the Details tab, click the red Report Error button. This sends the transaction details to our support team, who will work to add support for the transaction type as soon as possible.
What to Do While You Wait
While waiting for support to add the new transaction type, you can:
Exclude the transaction from tax calculations temporarily using the toggle on the Details tab, then re-enable it once the error is resolved.
Add a manual transaction from the Activity screen if you know the correct details and need an immediate fix.
Contact support through the in-app chat if you need a faster resolution or have questions about the affected transaction.