You can delete your Recap account yourself, directly in the app. This article shows you how, and explains exactly what happens when you do.
Before you delete your account
Recap is built with privacy and security as a priority. Your data is encrypted on your device, so no one but you can ever access it. Deleting your account permanently deletes everything we hold on you: your end-to-end encrypted data (containing your portfolio and transactions), along with your account records.
Deletion cannot be undone once complete, and if you ever come back to Recap you will need to start again from scratch. It is also worth remembering that HMRC expects you to keep records of your crypto activity, so we recommend downloading your tax reports and a copy of your transaction data before you delete.
How to delete your account
Sign in to Recap and select Settings from the left menu, then Account to open the Account Settings screen.
Scroll down to the Danger zone section and click Delete account.
Recap will show you exactly what will be deleted for your account, and you can tell us why you're leaving if you'd like to (optional, and it helps us improve).
Type your email address to confirm, then click Schedule deletion.
What happens next
Your account is not deleted immediately:
Deletion is scheduled after a 7-day grace period, and we send you an email confirming the date.
You can cancel any time before that date. A banner in the app lets you cancel in one click, or use the Cancel deletion button in the same Danger zone section. We'll also email you a reminder the day before deletion is due.
Once the grace period ends, your account and data are permanently deleted. For legal and accountability reasons we keep a minimal record of your deletion request for up to 6 years, and we retain certain billing records where the law requires it. Everything else is permanently erased.
⚠️ Deletion is permanent and cannot be undone after the 7-day grace period. Make sure you have downloaded any tax reports or records you need first.
If you share Recap with an accountant or team
Your own personal or company portfolio and billing information are permanently deleted.
If you are a member of someone else's team, you are removed from it; the team and its data remain.
If you are the only owner of an advisor team that has other members, you'll need to transfer ownership to another member before you can delete your account. The app will let you know if this applies to you.
Need help?
If you have any questions, or you'd rather we take care of it for you, send us a message via the chat and we'll be happy to help.