Unfortunately, if you forget your secret phrase there is nothing we can do. You will have to reset it and in doing so will lose your data and have to start from scratch.
You're joking, right?
No, afraid not. The secret phrase is integral to our security. We purposely put you in control so there is no chance that anyone else can ever access your data. We do not make a backup.
We understand that this is not common practice for crypto trackers/ tax calculators and that it may be frustrating for some users. However, unlike others, our app is privacy focused and we feel that crypto investors appreciate this level of security.
Why am I even being asked for my secret phrase?
It normally happens when you are trying to log in from a different device that we don't recognise or it could be that you have reset your cookies recently.
How do I back up my secret phrase?
If you are still able to log in on your primary device you can view your secret phrase in Settings > Account > 'View secret Phrase'
Your secret phrase can be found within the Settings > Account screen.
We recommend storing your secret phrase somewhere safe. Using a password manager or physically storing a 'cold' copy in a safe place (like with your passport).
So if I lose my secret phrase there's definitely nothing I can do?
Other than reset, unfortunately not. 😬 Sorry...