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What Recap Support Can Help With

What Recap's support team and AI assistant can and can't help with: help using the software, not tax advice.

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Written by Scott

Recap is software for working out your crypto and investment tax figures. Our support team and our AI assistant help you use it.
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What we can help with

  • Connecting exchanges and wallets, importing files and fixing import errors

  • Finding your way around the app and your reports, and explaining how Recap calculates them

  • Investigating anything that looks like a fault in Recap, and fixing it

  • Your subscription, billing and account

What we can't help with

  • Giving tax, legal, accounting or investment advice

  • Telling you how to treat or classify your own transactions for tax, or whether your figures are right

  • Telling you what to put on your tax return, what tax you'll pay, or what to buy or sell

  • Sorting out, reconciling or editing your records for you

  • Providing letters or confirmations for banks, exchanges, HMRC or anyone else


​Recap's reports are working papers for you or your accountant. Please check them before you rely on them. For advice about your own tax position, speak to a tax professional; you can find crypto-specialist accountants at recap.io/find-an-accountant. If you'd like hands-on help getting your records in order, ask us about Recap's consultancy service.

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